Get a customer

The whole person: their history, the browser context the widget noticed, and the facts learned from resolved conversations.

GET/customers/{id}

Authorization

AuthorizationBearer token · headerrequired

`MEDIAN_KEY` from Settings under API, or an MCP OAuth access token. A key acts as the organization; a token acts as the person who approved it.

Path parameters

idstringrequired

A customer id.

Responses

200The customer.

idstring

namestring | null

customerNumberinteger | null

emailstring | null

isVerifiedboolean

The host's site vouched for who this is.

firstSeenAtinteger

lastSeenAtinteger | null

conversationCountinteger

hasMoreConversationsboolean

metadataobject

contextobject | null

What the widget noticed about their browser, or null.

Show properties

timeZonestring

localestring

browserstring

osstring

devicestring

Allowed:desktoptabletmobile

screenstring

conversationsobject[]

Show properties

Array of object

idstring

threadIdstring | null

subjectstring

previewstring

statusstring

aiStatusstring

lastMessageAtinteger

factsobject[]

Show properties

Array of object

idstring

kindstring

Allowed:identitysetupbillingpreferencepromise

textstring

learnedAtinteger

401The bearer token is missing, revoked, or expired.

errorobject

Show properties

codestring

messagestring

404Not one of yours, or not there at all.

errorobject

Show properties

codestring

messagestring

429Too many requests. Wait the seconds in `Retry-After`. Limits depend on the plan. See [rate limits](/api/errors-and-limits#rate-limits).

errorobject

Show properties

codestring

messagestring

Request

curl -X GET "https://api.median.sh/v1/customers/string" \
  -H "Authorization: Bearer YOUR_TOKEN"

const response = await fetch("https://api.median.sh/v1/customers/string", {
  method: "GET",
  headers: {
    "Authorization": "Bearer YOUR_TOKEN"
  }
});

Response

{
  "id": "string",
  "name": "string",
  "customerNumber": 0,
  "email": "string",
  "isVerified": true,
  "firstSeenAt": 0,
  "lastSeenAt": 0,
  "conversationCount": 0,
  "hasMoreConversations": true,
  "metadata": {},
  "context": {
    "timeZone": "string",
    "locale": "string",
    "browser": "string",
    "os": "string",
    "device": "desktop",
    "screen": "string"
  },
  "conversations": [
    {
      "id": "string",
      "threadId": "string",
      "subject": "string",
      "preview": "string",
      "status": "string",
      "aiStatus": "string",
      "lastMessageAt": 0
    }
  ],
  "facts": [
    {
      "id": "string",
      "kind": "identity",
      "text": "string",
      "learnedAt": 0
    }
  ]
}